Vonage - Money Back Guarantee...

I have read a lot of customer complains and I have notice that most of the complains are in regards to canceling the service.

Vonage has this so called Money Back Guarantee, when you signed up with Vonage they will charge you an initial fee for signing up and together with that they will tell you that you have a 30 days money back guarantee and the promotion that you will be getting.

When will my Money Back Guarantee starts? It's started on the day that you sign up, if you called and sign up, the very minute they charge your credit card, you checking account or your debit card that is when you already have Vonage service. Keep in mind that it's not when you received the device or when you start using the service, it is when they first charge you bank or confirmed the initial payment.

Why I am being charge of disconnection fee after 1 month if I cancel? Like what I have said, your billing cycle start on the day that they initially charge you bank, so if you called in after the first 30 days, basically you are calling after the Money Back Guarantee period. If in any case you are not satisfied for their service for any reason at all, you need to call them and have your account canceled before the money back guarantee period ended.

Why am I being charge more than disconnection fee after Money Back Guarantee if I terminate the service? It defends on how did you get the Vonage Device (telephone adapter), you will notice that they will send you a device and normally they gave it for free if you stay with them for 2 years. Now since you are canceling before the said period, they will charge you for the amount of the device (rebate recovery fee) unless you have an agreement to return the device and if you are going return the device, you need to be sure that it's still in good condition and you are only given 2 weeks for them to have the device back and once they received the device and it's working fine they will not charge your bank but you are still subject for disconnection fee if you cancel after your money back guarantee.

If you did purchase the device and paid it in full, then you are not subject for rebate recovery fee and if you are canceling after the money back guarantee then you will still be charge for disconnection fee.

Be reminded that they will send you a return label and have it printed from your e-mail.

Most people is confused with this process and they sometimes disappointment for they are not getting the service that they deserved. I understand their sentiment for I myself is a consumer too.

Remember when you sign up with Vonage, you are given a username and a password for your Vonage Online Account. I strongly suggest that once you sign up, check your online account for it really help a lot.

Most of all, do not forget to read the terms and condition of the service for it will provide you very important information. Once you canceled, check your online account right away to see the changes/charges or every time you called Vonage for help, don't forget to check your online acct to see if what you asked for really took effect.

I hope that I was able to provide my readers a useful information.