Vonage Welcome department, the objective of this department is to call customer who just recently signed up with Vonage VOIP service.
They call to assist customer and make sure that they we're able to start the service smoothly, and to provide information useful to customer. Primarily they call in to make sure that the device you get from the said company is properly installed and in good working condition. Educate customer the value of the service and to provide information regarding the service and how to use important features included with service.
Before,
representatives work under this department call customer manually, meaning they have the capability of knowing first if you already receive the package and see if you already using the service or not, agents will still call you with brief knowledge of your subscription.
Now, Welcome department uses a different method reaching newly signed up customer, they start using a Automated Dialing System, we're in representative was not able to overview your account, meaning they get to reach you first before they can check your acct or if you already received the device or if you have issues with the service.
Since this already in effect, customer might experience calls from Vonage representative without any knowledge of the said customer account, you need to provide them few moment to check your account to provide your better and correct information in regards to the service.
Bear with this representative for they only do their job and follow guidelines.
Thank you, hoping that this information is helpful.